Cycle Design Group Sales Policy
Satisfaction Guaranteed
Your satisfaction is important to us. If for any reason you are not completely satisfied with your purchase from Fred Parr Cycle Design, simply return the item(s) within 30 days from the date of your invoice, referencing your Invoice # (Confirmation #) . We will promptly replace it, apply credit to a new order or give you a refund for the purchased price —(less shipping)— whichever you prefer.
Keep in mind that our goal at Cycle Design is to promote cycling and cycle building and your satisfaction is our most important consideration. We feel 30 days is long enough to discover if the product works for you but we will always remain flexible and attempt to resolve difficulties.
A separate invoice will be available within 30 days of shipping your merchandise. This way you will have a clear copy in case the packing order copy is lost or mutilated.
Payment Methods
If you are a new buyer from Cycle Design, you may pay with PayPal or C.O.D.
Use the following email addresses for PayPal purchases: sales@cycledesignusa.com. C.O.D. orders of less than $150 will be allowed for 1st time buyers.
Our frame building students should email Cycle Design Group at info@cycledesignusa.comor phone (203)654-6230 to have an account opened using your active credit card info as a reserve. (All records are kept secure and never shared or sold).
Whenever possible an open account or honor basis will be used. We want you to be a regular customer and we certainly want you to make beautiful bicycles. Let’s get you on the honor system as soon as possible.
Payment Methods
C.O.D.
Accepted for orders of $25 to $150. Domestic Only$8.95 handling charge will apply for first time customers.
Personal Checks
(Approved accounts only)For account approval – please call (203) 654-6230 or e-mail info@cycledesignusa.com
PayPal
Please have your account information handy.
Paypal now accepts almost any money media. (Credit Cards – Checks) Please direct PayPal transactions to sales@cycledesignusa.com.
International Orders
(Other than PayPal)For special arrangements please e-mail info@cycledesignusa.com.
Back Orders & Special Orders
Our policies on backorders is that 1)we will notify you prior to shipping any backorders to make it less confusing and 2) If a backorder is a result of a special order, we can not cancel the deposit. So please make sure that you order what you wanted. We cannot offer refunds on Special Orders as a rule, however should item become unavailable a full refund will be considered. Items that are not eligible for refund are Brazing items and Smith Torch including “Low Flow Re-fitted” handles/ mixers/ regulators/ and tips, including “Re-fitted” Fuel Tips.
Product Liability Disclaimer
Other than products manufactured for Cycle Design, the original manufacture’s liability applies.
No liability will be assumed by Cycle Design for misuse of products and all regulated products are supplied with the most current hazardous material information sheets provided by the original manufacturer and federal and state government haz-mat agencies.
(Every effort has been made to find the safest and environmentally friendly products.)
Damaged or Missing Merchandise
If you find damaged or missing merchandise in your order, contact info@cycledesignusa.comor telephone us at (203)654-6230 and we will attempt to obtain a replacement for the missing or damaged merchandise. If the item is not available we will arrange for you to return the order and get a full refund less shipping costs.
Customer Service
Contact e-mailinfo@cycledesignusa.comor Wade’s personal e-mail at homewade@cycledesignusa.com
Telephone number (203)654-6230 or Fax (203)380-9165
Where Do We Ship To?
Prices indicated in PayPal shopping basket are for the Continental USA only.
Rural Route special charges apply (UPS and Fed-Ex).
(All shipping charges are for the Continental USA only.)
Out of District or Out of Country sales must be arranged by contacting sales@cycledesignusa.com.
Other
No Orders to Military, Federal or State facilities, .EDU .GOV email addresses or other than commercial or home addresses will be allowed.
Email addresses provided must be valid for replies from CDG or order will be cancelled and refunded.
Please include contact name & phone number.
Special Sales Items will be sold at sale price only during the month of the Special Sale.
Special Orders are subject to change but not substitution.
Any questions, please e-mail sales@cycledesignusa.com
This is only intended as a general guideline and can be changed or modified by Cycle Design at any time. 2010 Sales Policy